At Lulu Designss, every order is custom-made and created especially for you. Production begins shortly after your order is placed, which means we are unable to accept cancellations, returns, or refunds once an order has been confirmed.

This policy allows us to reduce waste, avoid excess inventory, and ensure each item is crafted with the highest level of care and quality.

Design Changes

If you've noticed an error in your design or would like to make a change, please contact us as soon as possible. While we cannot guarantee that changes can be made once production has started, we will always do our best to accommodate requests submitted before your order enters production.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery with your order number and clear photos of the issue. We'll review your request promptly and work with you to resolve it.

Need Help?

If you have any questions about your order or our policies, please visit our Contact Us page and submit an enquiry. Our team will respond as quickly as possible.

Thank you for choosing Lulu Designss. We truly appreciate your support and look forward to creating something special for you